Thank you for choosing Krustallos Couture Bridal. We pride ourselves in the quality of our products and exceptional customer service.
STANDARD ORDERS / RETURN POLICYWe accept returns on online orders within 10 days of the delivery date (unless faulty, damaged, or used).
All standard, non-custom made orders can be returned for a full refund, store credit, or an exchange (Excluding un-dyed shoes which will only be given an exchange or store credit). Store credit is valid for 6 months and must be used in full on your next order with Krustallos Couture. This credit is not redeemable for cash or transferable and any unused credit will become invalid after use or upon expiry unless otherwise stated. All exchanges and orders placed with store credit are final.
This excludes made to order items such as custom dyed shoes, custom dyed accessories, and custom dyed dress collections which can only be returned for a 50% restock fee:
CUSTOM ORDERSAny custom orders can be returned for a 50% restock fee within ten days of receiving your order (unless faulty, damaged, or used). Custom orders are any orders made in a custom colour, length, style and size.
Please note that unless the item is faulty, the following items will not be exchanged or refunded:
1 - items that have been worn, damaged or altered from their original condition;
2 - sale items, items marked for final sale and underwear including Spanx and Bras for hygiene reasons; and-
3 - In-store orders where customers have the opportunity of seeing and trying on dresses in our store with assistance from our experienced Stylists.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Our orders are automatically processed so we regret that we are able to make changes only within 24 hours of order placement, you must contact us by email. Cancellations are not accepted. Please refer to our returns policy on our website.
All our dresses are checked and photographed by our quality control team before they are dispatched. However, if your dress arrives damaged or faulty, please contact us immediately and we will resolve this for you promptly!
ADDITIONAL RETURN INFORMATION
* All dresses made to a custom length may have a .5 inch variation.
All returns must be processed throughout returns team, and we are DO NOT accept returns in our Boutique.
All returns are processed via email. To make a return, please email us at Brides@KrustallosCouture.com . In order to return an item the following must apply:
1. Your order was delivered within the last ten days. 2. Your item has all tags attached and is in its original, resell-able condition.
Please include your order number, return item and reason for return and we will respond with a Return Form and Return Number. Thank you!
If you have any questions on how to return your item to us, contact us at Brides@KrustallosCouture.com.
We may collect information including your name, address and phone number. We require this information to process your order and provide exceptional customer service. We also will use this information for internal record keeping. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We may contact you in regards to your questions and orders by email, phone, or mail.
When you join our mailing list, we collect information such as your name and e-mail address and when you make a purchase you will also be asked to provide us with your delivery address, telephone number and any additional information required to fulfill your order. When making a purchase from Krustallos Couture, your financial details are passed through STRIPE For added security we do not store your credit card details on the website and we do not share credit card information with third parties, except with our bank for the purpose of processing payments and refunds for products you've ordered or as required by law. For more information on STRIPE visit their website at https://stripe.com.